Terms and Conditions
1. General Terms
By using this website, you agree to be bound by these terms and conditions. We reserve the right to modify these terms at any time, with changes effective immediately upon posting.
2. Order Process
All orders are subject to acceptance and availability. We may refuse any order at our discretion. You warrant that all information provided during ordering is accurate and complete.
3. Pricing and Payment
Prices are displayed in GBP and include VAT where applicable. We reserve the right to correct pricing errors. Payment must be made in full before order processing.
4. Delivery
Delivery times are estimates only. We are not liable for delays caused by third-party carriers or unforeseen circumstances. Risk passes to you upon delivery.
5. Returns and Refunds
Our returns policy allows for returns within 30 days of receipt, provided items are unused and in original condition. Refunds will be processed to the original payment method.
6. Intellectual Property
All content on this website, including text, graphics, and logos, is our property and protected by copyright laws. Unauthorized use is prohibited.
7. Product Information
We make every effort to ensure product information is accurate but cannot guarantee complete accuracy. Product images may vary slightly from actual items.
8. Liability
Our liability is limited to the purchase price of goods. We are not liable for indirect or consequential damages.
9. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.
10. Website Use
You agree not to:
- Use the website for unlawful purposes
- Disrupt website functionality
- Attempt unauthorized access to our systems
11. Prescription Products
By ordering prescription items, you confirm that:
- Your prescription is current and valid
- You have consulted an eyecare professional
- All details provided are accurate
12. Promotions
Special offers may have additional terms. Only one promotion can be applied per order unless otherwise stated.
13. Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control.
14. Severability
If any provision is found invalid, the remaining terms remain in full effect.
For further information, please refer to our Privacy Policy and Cookie Policy.